Frequently Asked Questions
Are items sold on Consigned Designs authentic?
We take careful measures to ensure that every item listed for sale is authentic. Before any item is posted to the Consigned Designs website it is thoroughly inspected and determined to be consistent with the manufacturers established standards of quality. Learn more about our guaranteed authentic items.
How do I make a purchase?
Here at Consigned Designs we make your online shopping experience as simple and secure as possible. You can shop by product category such as handbags, jewelry, clothing, shoes (etc), or you can browse by individual designers. Click on the product image to open up additional information about it. Once you have found the item you would like to purchase, just click the 'ADD TO CART' button to pay for it. You can choose to continue browsing the online store or directly go to the cart in the top right hand corner to review and modify the contents of your order.
Do I need an account to place an order online?
No. You do not need to set up a personal account on our website in order to proceed and place an order. Although, setting up an account will enable you to store personal information along with your shipping address and other perks. Please remember that here at Consigned Designs, your privacy and security is important to us and we provide a secure online checkout system.
What forms of payment does Consigned Designs accept?
Consigned Designs website accepts:
- American Express
- Consigned Designs Gift Cards
Does Consigned Designs Negotiate Prices?
No. Online prices are fixed at the price stated on the website. Some prices may be lowered if they have been for sale for an extended period of time. Be sure to check our coupon codes online for special promotions. Please remember this does not pertain to our in-store policies at our Greenwich, CT location, where at all times we have an entire 50% off showroom for our boutique shoppers that love amazing discounts and deals.
Can I place an order over the telephone?
Please feel free to call us directly at 203-869-2165 or email firstname.lastname@example.org for advice on how to place your order.
How will I know if you have received my order?
After you place your order, you will receive an email invoice from us acknowledging that your order has been received. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will be refunded promptly.
What if an item is out of stock?
All items are subject to availability. Please note that we sell our luxury items on multiple online channels along with our high-end consignment boutiques in Greenwich, CT. Sometimes if an item that you order is out of stock, we will try to contact you immediately at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, and you have purchased more than one item, we will continue to process any remaining items on your order. We will not automatically supply a substitute product, but can always recommend one that is in stock.
Can I redeem or buy gift cards online?
Yes. You can do this directly through the Consigned Designs website. You can also email us or call us directly to inquire about a gift certificate of any denomination over $10.00 to the recipient of your choice. You can also include a personalized message. Consigned Designs is not responsible for lost or stolen gift cards, before or after a purchase.
Does Consigned Designs charge Sale Tax?
Consigned Designs is required by law to charge sales tax on orders shipped to the state of Connecticut.
Can I pay and pick up an item(s) in person.
Yes. Customers may choose to pay online and pick up an item(s) directly from our boutique in Greenwich, CT. Please be sure to choose the in-store pickup option at checkout or contact us prior to arrival to ensure that the item you are purchasing is available and ready for pickup.
What shipping service does Consigned Designs use to ship items?
Items are shipped via UPS. You select the shipping priority and service at checkout.
What are your shipping fees?
Standard U.S. domestic ground shipping is free. We got you covered!
How long does it take for an order to ship?
We always try to ship items within one business day unless it is an expedited package or international delivery. In which case, shipping duration may vary.
Can I track my order online?
Upon purchase confirmation and processing, products are typically shipped out within one business day. We email/SMS (text) our customers immediately with a tracking number that they can search and monitor up until the day they receive their item(s).
Will I have to sign for my order?
In order to help ensure the safe delivery of your order, the carrier will require a signature upon delivery for all orders over $1000.
What happens if I am out when you deliver?
If you or the intended recipient is not in when UPS attempts to deliver, they will leave a notice and return the item(s) to the post office. Please check the notice for specific instructions.
Can you deliver to a different address than my billing address?
Yes, all orders can have a specific delivery address. We use the best of the best when it comes to our payment processor and fraud detection to spot any illegitimate orders.
Do you offer overnight delivery in the United States?
Yes we offer UPS Priority Mail Express overnight shipping, which operates Monday through Saturday for U.S. orders and is the fastest domestic service that they offer. Please remember that orders must be placed by 1pm (Monday - Saturday) in order to receive overnight guarantee delivery. Once the order has been successfully received and processed, we will contact you to arrange a suitable delivery time for you. Orders received after 1pm will be sent out the following working day. This does not pertain to holidays.
Do you ship internationally?
Yes. We ship our luxury goods worldwide. Please be aware that additional shipping fees are required.
How much are the custom duties and taxes for my order?
We love our international buyers, but because custom taxes and policies vary widely between countries, we ask that you please contact your local customs office for further information. To ensure quick delivery to you, any custom duties and taxes imposed by your government will be paid for on your behalf and you will be responsible for these charges. We mark all custom forms with the valued dollar amount you paid for the item, minus shipping.
Do you Combine Shipping?
We are more than happy to accommodate combined shipping on multiple items and/or orders. Please contact us at 203-869-2165 if you would like us to ship items together.
RETURNS & EXCHANGES
How do I receive a refund and will I be refunded for the full value of my order?
If you are not completely satisfied with your online purchase, you may return it within 7 days of receipt for a prompt refund. Please remember that we do not take returns in-store at our Greenwich, CT boutique. In order to receive a full refund for your online order, the Consigned Designs security hangtag seal must be attached to your item and be fully intact. You also must return it in the exact condition you received it. Before you return something we ask that you notify us immediately upon receiving your item, considering our policy only gives you three days to do so. We do not take returns on jewelry. The product you return must come with everything it was shipped to you with. To help avoid any unnecessary returns, plead read the description and view photos carefully, especially noting the size and any possible flaws. To view our full Terms and Conditions on returning items, please visit our Return Policy page.
What is the Consigned Designs Security Hangtag Seal?
We place a security hangtag with our logo and store details on each item we sell. The hangtag is easily removable with scissors but cannot be re-attached. If you wish to return an item for any reason it must have this tag attached.
Can I Return Gift Certificates?
No. Gift certificates are valid for 1 year onwards from date of purchase and cannot be refunded.
When will I receive a refund for the returned items?
Refunds are processed on the day they are received and take 1-3 days to show in your account. This is of course subject to the refunds policy. Please note that shipping costs will not be refunded. Consigned Designs is not responsible for the refund of international customs duties and sales taxes.
Is my personal information kept private?
Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will Consigned Designs share, rent or sell your personal information without your consent.
Does Consigned Designs accept layaway?
No. We currently do not offer any layaway on our online items.
Are the images shown on your website actual images of the item listed for sale?
Yes. We take detailed and professional images of every product that we sell. We do our best to make them as clear as possibly and to include images of areas with wear for pre-owned items.
What condition are the items in?
Here at Consigned Designs we are very selective in the luxury goods we decide to list for sale on our website. We generally sell only new or gently used items. Any gently used or pre-owned item will be thoroughly described and photographed in detail for our online shoppers, particularly noting any signs of wear. Additionally, a condition-rating guide will be available on every product page. We do not sell items that are significantly damaged or worn.
SELLING YOUR ITEMS
What is consignment?
Consignment is when you send or drop your item(s) to Consigned Designs to be sold and receive a percentage of the sale price after Consigned Designs sells and ships the item(s).
What is Consigned Designs consignment fees?
Consigned Designs offers a commission rate of 50% for consignors item(s) that sell.
What items does Consigned Designs accept for consignment?
We accept all new and pre-owned luxury fashion goods that have been gently used with little to no defects. This includes, but is not limited to: handbags, clothing, shoes, jewelry and accessories. We are very selective in the designers we take on consignment.
How and when will I be paid for my consigned items?
We send payment by check at the end of every month. Checks will generate once an item of yours has sold and the 7-day return policy has expired.